Last updated: 16:17 | 8/6/20

eir TV app for eir sport subscribers - Support and FAQs


The eir TV app is now available to new and existing eir sport subscription customers on Sky TV.

What is the eir TV app?

The eir TV app allows eir sport subscription customers access eir sport 1 & 2, Virgin Media Sport, Virgin Media Sport Extra 1,2,3,4,5 & 6, FreeSports & TG4.That means access to Champions League and Europa League live on Virgin Media Sport, alongside exclusive Guinness PRO14, Allianz Leagues GAA, SSE Airtricity League, FA Cup, Masters Golf and more on eir sport! 

What devices are supported?

eir sport subscription customers can now stream the best in live sport direct to Android and iOS devices (the current OS version plus the previous OS version are supported). 

Chrome, Firefox, Safari and Edge web browsers are supported for online streaming using the eir TV online player. Chromecast and Airplay is also supported for those who wish to watch on the big screen. 

Who can access the app?

eir broadband and select eir mobile customers can access the eir TV app. If you are an eir broadband or mobile customer and wish to access the eir TV app you can find out more here.

The instructions on this page are applicable to new and existing eir sport subscription customers on Sky TV who do not have eir broadband or eir mobile, but instead pay an annual or monthly fee for access to the eir sport pack on Sky TV – i.e. access to eir sport 1 (ch 421) and Virgin Media Sport (ch 422). 


I am an eir sport subscriber paying for the channels on Sky– how do I download and  access the app?

To sign in to the eir TV app you will need the following information: 

  1. Sky viewing card number 
  2. The mobile or landline which was originally registered to your eir sport account. 

If you cannot locate this information you can contact the eir sport customer service team on 0818 20 30 40 for assistance. Alternatively, eir sport subscription customers can reset their eir TV password using the eir TV app self-care portal. 

If you are an eir broadband or mobile customer and wish to access the eir TV app you can find out more here.

Where can I download the eir TV app?

It couldn't be easier to download the app. You can download it from the Google Play Store or the App Store on iOS.

How can I log in to the eir TV app?

After downloading the eir TV app, you can log in using your nine digit Sky viewing card number In the specific format outlined below. 

  1. Open the eir TV app
  2. In the e-mail field, do not enter your email, instead you should enter your nine digit Sky viewing card number with the following naming convention sky:XXXXXXXXX

It is crucial that the prefix sky: is inserted ahead of your viewing card number (as per the above image) otherwise you will not be able to log in.

3. In the password field, you must enter the last six digits of the mobile or landline number which was originally registered to your eir sport account to log in. If both a landline and mobile were originally registered to your eir sport account, then either can be used as a password.

eir sport subscription customers can also reset their eir TV password using the eir TV self-care portal. 

Please note: the eir TV app will validate the last six digits of the landline or mobile. If you enter the entire phone number, including area code prefix, it will still be accepted by the eir TV app as long as the last six digits are correct. On the eir TV self-care portal only the last six digits can be entered. 

When logging into the eir TV app Apple iOS users must select don't allow in the dialog below when logging due to the keyboard restrictions on the login screen. If you have selected “Allow” please uninstall and reinstall the eir TV app. 

This is because a character limited keyboard is used for the "Username" field which does not have the ability to enter: and will prevent eir sport subscribers logging in successfully. 

If you are still struggling to log in, please contact the eir sport team on 0818 20 30 40.

I am an eir broadband or mobile customer – how do I download and access the eir TV app?

If you are an eir broadband or mobile customer and wish to access the eir TV app you can find out more here.

I am a new or existing eir sport subscription customer on Sky TV – how do I sign in to the eir TV Online Player on a PC or laptop? 

Your login details for the eir TV Online Player are the same as your eir TV app login details. Please review the user guide above in full in order to understand how to log in to the online player. 

When logging in to the eir TV online player it is crucial that sky: is inserted ahead of your viewing card number (similar to the below image) otherwise you will not be able to log in. 

I am an eir broadband or mobile customer – how do I download and access the eir TV player?

If you are an eir broadband or mobile customer and wish to access the eir TV app you can find out more here.


eir TV app and online player FAQs for eir sport subscription customers on Sky TV


Q. Do I need eir broadband to access the eir TV app?

A. No, new and existing eir sport subscription customers on Sky TV can also now access the eir TV app. 

Q. How much does an eir sport subscription cost on Sky TV? 

A. For our latest offers and promotions please visit https://subscribe.eirsport.ie

Q. How do I download and sign in to the eir TV app or online player? 

A. If you are an eir sport subscriber on Sky TV and do not have eir broadband or eir mobile, please refer to the user journey guide above. If you are an eir broadband or mobile customer and wish to access the eir TV app you can find out more here.

Q. What Channels are available on the eir TV app/online player to eir sport subscribers? 

A. eir sport 1 & 2, Virgin Media Sport, Virgin Media Extra 1,2,3,4,5 & 6, FreeSports & TG4.

Q. Is casting available? 

A. Yes, you can watch on the big screen with Chromecast and Airplay.

Q. What mobile operating systems support the eir TV app?

A. Android and iOS (the current OS version plus the previous OS version are supported).

Q. What browsers support the eir TV online player?

A. Chrome, Firefox, Safari and Edge.

Q. What devices are compatible with the eir TV app? 

A. The eir TV app supports the latest iOS and Android mobile devices and web browsers. Devices that support the current and previous iOS and Android OS versions are generally supported.

Q. Are there any devices which are incompatible with the eir TV app or eir TV player? 

A. Apple TV requires a full eir TV subscription and eir broadband to stream. Also Android TV, Roku, Samsung or LG TVs are not supported at this time.

Q. Do I need an Apple ID to use the eir TV app?

A. Yes, you will need an Apple ID to get access to the App Store in order to download the eir TV app.

Q. What broadband speeds do I need require eir TV streaming?

A. The eir TV app is designed to work on most broadband connections, however for the best experience and HD streaming a bandwidth of 6Mbps is recommended. 

Q. Can I record live programmes? 

A. No, the eir TV app standard service does not include recording currently, this is only available as part of a full eir TV subscription with eir.

Q. Is catch up available?

A. No, the eir TV app standard service does not include catch-up currently, this is only available as part of a full eir TV subscription with eir.

Q. Is there a restart or replay functionality? 

A. No, the eir TV app standard service does not include restart currently, this is only available as part of a full eir TV subscription with eir.

Q. What data charges will I incur for eir TV streaming? 

A. Data usage will be as per your broadband or mobile providers plan, streaming at the highest quality can use up to 2GB per hour. With constant usage, SD (regular quality) channels can consume up to 1.3 GB per hour and HD channels up to 2.2 GB per hour. These are only average figures.

  • Specifically for mobile use, in our Android and iOS apps, you have the option of setting the bit rate from high to low. This can be configured in the app settings. 
  • The reduced bitrate, the data consumption is limited to 900 Kbit/s, the data consumption per hour is about 400 MB.

Q. What is the maximum number of devices I can register to an eir TV account?

A. You can have two streaming devices registered to your account at any given time. eir sport subscription customers can manage their eir TV streaming devices and reset their eir TV password by using the eir TV self-care portal. eir mobile, broadband or TV customers must instead use myeir for device management. 

Q. How can I remove a connected device from eir TV? 

A. eir sport subscription customers can remove their eir TV streaming devices by using the eir TV self-care portal. eir mobile, broadband or TV customers must instead use myeir for device management. 

Q. How can I see which devices I have connected to eir TV? 

A. eir sport subscription customers can view their connected eir TV devices by using the eir TV self-care portal. eir mobile, broadband or TV customers must instead use myeir for device management. 

Q. Will I be able to stream and cast in HD? 

A. HD comes as standard via the eir TV app and online player with no extra charge. 

Q. Does the eir TV app/player support 4K streaming or casting?

A. Currently the eir TV app does not have any 4K content. However, this may be supported in the future.

Q. How many programmes can I stream at the same time?

A. You may stream from two devices at the same time. 

Q. Can I pause/rewind live TV on the eir TV app or online player? 

A. Yes, the eir TV app and online player supports pause live TV and you can rewind within the timeshift/pause buffer.

Q. As an eir sport subscriber on Sky TV, who can I contact if I am experiencing difficulties with the app? 

A. You can contact the eir sport team on 0818 20 30 40.

What’s in the eir sport pack?

We’ve got heartstopping action, with Guinness PRO14 , SSE Airtricity League, FA Cup, Allianz Leagues GAA, Wimbledon, Roland Garros, Masters Golf, Champions League (Virgin Media Sport), Europa League (Virgin Media Sport) and more...

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